We work with you to create a personalised written way of working that is tailored in a way to support you in the areas you require. Your written procedure is aimed to make it easy for us to ensure your instructions are followed and how you like things done are carried out with confidence. We will still check with you that you are happy for us to follow your procedure at each visit, making sure your instructions and choices are respected. We also keep track of our performance by asking you how we are doing so that you can rest assured of quality service from us.